Shipping policy
Shipping Policy
At Roveliq, we are committed to delivering your furniture safely and with care. Please review the information below to understand our processing timelines, delivery methods, and order policies.
1. Business Days All stated timelines refer to business days (Monday through Friday) and exclude weekends and public holidays.
2. Order Processing Time Orders are typically processed within 7–12 business days. Once your order is ready for shipment, you will receive an email confirmation with tracking information.
Made-to-order or customized items may require additional production time. We will contact you with an updated timeline if applicable.
3. Shipping Methods & Delivery Estimates
Standard Shipping — Air Freight (FedEx / UPS)
- Transit time: 7–15 business days after dispatch
- Tracking becomes active after customs clearance
Large Item Shipping — Ocean Freight + Final-Mile Trucking
- Transit time: approximately 27–37 business days after dispatch
- Ideal for large, heavy, or oversized furniture
- Tracking may not update during sea transit; resumes after customs clearance
Total estimated delivery = Processing time + Transit time
Free standard shipping on all orders within the United States.
4. Shipping Locations We currently ship to the United States.
5. Taxes & Duties All prices are displayed in USD. Orders within the United States are not subject to additional import duties.
6. Order Tracking Tracking information will be sent via email once your order ships. Please note that tracking for ocean freight shipments may show limited updates during sea transit.
7. Delivery Guidelines
- An adult (18+) must be present at time of delivery
- Please ensure adequate access for large furniture items
- Confirm product dimensions and doorway/stairway clearance before ordering
- Delivery teams do not move or remove existing furniture
8. Order Cancellations
- Orders cancelled within 24 hours of placement: no charge
- Orders cancelled after 24 hours: 10% cancellation fee to cover restocking and material preparation
- Made-to-order and custom items are non-cancellable once production has begun
- Once an order has shipped, it cannot be cancelled — please refer to our Refund Policy for return options
9. Order Changes If your order has not yet shipped, please contact us within 24 hours at support@roveliq.com. We will do our best to accommodate changes based on your order status.
10. Delays Delays may occur due to carrier issues, weather conditions, customs clearance, or high-demand periods. We will notify you of any significant delays as soon as possible.
11. Damaged or Lost Items Please inspect your delivery upon arrival and report any damage or loss within 48 hours with supporting photos to support@roveliq.com. We will arrange a replacement, repair, or refund as applicable.